Returns & Exchanges
At Justmylook, we want you to be completely satisfied with your beauty purchase, which is why we offer a straightforward 30-day return policy for unopened and unused items. Please ensure all products remain in their original packaging with seals intact to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack your products in their original box or a sturdy alternative to prevent damage during transit, ensuring all protective seals are unbroken.
Ship the Parcel
Download and print your pre-paid return label from the portal, attach it to your package, and drop it off at your nearest designated courier point.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing