Frequently Asked Questions
Everything you need to know about your beauty orders
How long does delivery take?
We offer several shipping options, including Standard Delivery which typically takes 2-3 working days, and Next Day Delivery for orders placed before our afternoon cutoff time.
Are all your products authentic?
Yes, all products sold on Justmylook are 100% genuine and sourced directly from the brands or authorized distributors.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Do you offer international shipping?
Currently, we primarily focus on domestic shipping within the UK. Please check our shipping page for any recent updates regarding international delivery availability.